Good questions before you start.
Plain answers about getting started, using Max, your data, and billing. If yours isn’t here, Talk with EJ.
Getting started
Is this another AI subscription I have to figure out?
No. Captain Max is set up and looked after for you. You don’t assemble software, write perfect prompts, or become the person who maintains it. You bring the work; we handle the system.
Who is Captain Max for?
Small businesses and the people who run them. Whether it’s just you, you and a partner, or a small team, Captain Max helps the people who keep things moving get more of the work done.
What happens after I buy?
You’ll get a welcome email while we prepare your workspace. Each account is set up by hand, so checkout doesn’t mean instant access—your Captain Max is usually ready within one business day. When it is, we send a separate sign-in email.
Do I need to be technical?
No. Talk to Max in everyday language, the way you’d brief a capable assistant. If something is confusing, unusual, or important, Talk with EJ.
Is the Academy included?
Yes. The Captain Max Academy is included for customers, with practical guides to help you get more done with Max.
Using Max
Where do I use it?
In the browser on your phone or computer. You can also install it like an app.
What kind of work can I hand off?
The work that keeps getting pushed to tomorrow: drafts and replies, customer follow-ups, invoices and paperwork, research before a decision, and plans for a project. Start with one real task and the information Max needs.
Do I need to connect all my tools first?
No. Start with one real piece of work. Connect other tools later, when you choose and once they’ve been set up for your workspace. See connected tools.
Do I still review the work?
Yes. You set the direction, review what comes back, and decide what gets sent, saved, or changed. Correct what’s off and ask for another pass.
Does it get more useful over time?
Yes. Memory, skills, and context are saved, so Max keeps getting more familiar with how your business works and you don’t have to start from scratch each time.
What if I need help?
“Talk with EJ” goes straight to EJ, the founder who built Captain Max—a real person, not a bot or a ticket queue. Updates, connections, and changes are handled by the studio.
Privacy and your data
Are my conversations private?
Yes. Your conversations are private and encrypted, on a system set up and run by the studio—not a shared public chatbot.
Can Max see everything in my business?
No. Max works with what you share and the tools you choose to connect. It shouldn’t pretend to see information it hasn’t been given.
Who does what Max learns belong to?
You. What Max learns about your business is saved and stays yours.
Billing
How much is Captain Max?
$297 a month, set up and looked after for you. See what’s included.
How does billing work? Can I cancel?
Captain Max is a month-to-month subscription, and you can cancel anytime. Payments aren’t refunded, so if you decide to stop, just cancel before your next billing date. You manage your card and can cancel yourself from your Stripe billing page—just sign in with the email you used at checkout.
What happens if I cancel?
Your Captain Max is paused, not deleted. If you come back later, you can pick up where you left off.
What if my business needs more?
The plan includes a generous amount of AI capacity and tools—enough for most small businesses. If yours needs more, talk with EJ and he’ll work it out with you. Larger teams with heavier needs can ask about a custom setup.
Ask EJ directly.
“Talk with EJ” goes straight to the founder. Or start Captain Max today and bring the first thing on your list.